We want you to be satisfied with every purchase you make, so our warranty policy and process should give you great peace of mind. All items we ship have successfully passed our strict quality control inspection. Our warranty ensures that you have a great experience while leaving you completely at ease.
Unless otherwise noted on the product page, the default product warranty period is one year starting from the date you receive the goods, during which you are eligible for free repair or replace. Any free repair needs to be confirmed with the manufacturer via customer service. Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired or replacement item back to the customer.
If the buyer has damaged/misused the item(s), it will not be eligible for free repair or replace, however customers can return it at their own cost and pay a fee for the repair. Return shipping fees will be the customers responsibility in such cases.
Magabox warranty does not cover failures and damage not caused by the product’s defects. The description of damage not covered by the warranty include:
• Defects and damages due to loss, theft, fire, moisture or liquid penetration
• Failure or damage caused by improper use, carelessness (fall, knocks, dents, crushing, etc.), or accidents
• Failure or damage caused by unjustifiable repair or modification.
• Users flash other manufacturer’s software (firmware) to Magabox.
If your item has an issue, please first submit below information to help us identify and verify the issue(s).
1. From which dealer you bought the device.
2. Provide the item code indicated on the bottom case.
3. Tell us the MAC address and SN number.
4. Send a clear photo or video showing the defect(s).
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. We will always do our very best to help you. Thank you in advance for providing all the information stated above.
